Elements and Performance Criteria
- Establish entry requirements, authorisation and ownership
- Comply with work health and safety (WHS) requirements at all times
- Select and use appropriate personal protective equipment (PPE) in accordance with SOPs
- Establish reason for entry, nature and urgency of problem
- Verify evidence relating to ownership and/or legal possession and authenticity of request
- Provide company and individual identifications to the customer
- Identify construction and mechanism information, including lock type, manufacturer, model, date, restrictions and limitations
- Confirm entry requirements and process with customer
- Gain entry to mechanical locking system
- Establish a safe and secure working environment according to industry, organisational and legislative requirements
- Use selected tools to gain entry with minimal damage using appropriate industry practices
- Identify limitations and problems and seek advice or assistance as appropriate
- Replace locks and components, as necessary
- Manufacture keys, as required
- Finalise and document entry process
- Identify operational problems for further service or repair
- Fit temporary or replacement lock, if necessary
- Give customer job details and recommendations for any further action according to SOPs
- Instruct customer on use of new components, if necessary
- Ensure completed documentation is accurate and process in accordance with legislative, industry and organisational requirements